Frequently asked questions
Understand everything before you book.
Monthly pricing, weekly frequency, promotion, supplies, cleaner continuity and the client account are all explained here.
Does Propre Immeuble offer one-time cleaning?
Our main offer is a monthly plan for regular residential cleaning. One visit is scheduled every week to maintain the home instead of restarting with a large clean each time.
How many visits are included each month?
The monthly price covers four visits, with one usual service day each week. When that day occurs five times in a calendar month, a bonus visit is created at $0. It does not become a credit if declined.
How does billing work?
The selected plan is billed monthly at $149.99, $162.99 or $199.99. Applicable taxes are added at activation.
How long is a visit?
Visit length depends on the home, plan and agreed priorities. These elements are planned before activation so the client knows the intended routine.
How do I use code DECOUVERTE2?
Enter DECOUVERTE2 during booking. Eligible new clients and addresses can receive their first two visits at no charge. The offer is limited to one use per client and address, has no cash value and cannot be combined with another offer.
Are cleaning supplies included?
Yes. Standard products and basic equipment are included. Tell us about allergies, sensitivities or preferences during initial planning.
Do I need to be home during the service?
Not necessarily. Access arrangements and instructions are confirmed securely before the visit. Never send a permanent access code through a public form.
Can I have the same cleaner?
Continuity is prioritized so the cleaner can learn your preferences. A replacement may still be required because of an absence, schedule change or operational constraint.
Can I request a different cleaner?
Yes. The secure account currently displays your saved request. Until service-management actions are activated, send the change request with your case number through the Contact form.
What will I be able to do in my client account?
You can already sign in securely to view your latest booking request. Visits, the assigned cleaner, invoices and pause, cancellation or cleaner-change actions will be added after route confirmation and the Stripe connection.
How do I change or pause a visit?
Until the corresponding account actions are activated, contact us with your case number. Applicable notice periods and consequences will be confirmed before the change takes effect.
When does regular billing begin?
After the route is confirmed and the plan is securely activated. With DECOUVERTE2, the first two eligible visits are shown at $0, then regular monthly billing begins on the date in the activation confirmation.
What happens on a statutory holiday?
The team proposes keeping or rescheduling the visit based on the route. A rescheduled visit does not automatically create a second bonus visit, and any consequence is confirmed before the change.
How do I report damage or dissatisfaction?
Contact us promptly with the case number, visit date and observed facts. The request is documented, assessed and handled under the service terms and applicable coverage.
What if I have a pet?
Tell us during booking. We will confirm the instructions needed to protect the pet, client and team.
Where is the service available?
We serve targeted areas of Montreal, Laval, Longueuil, Brossard, Boucherville and Saint-Hubert. Your postal code confirms whether the address is on an active route.
Is the service insured?
Yes. Propre Immeuble carries up to $5 million in commercial liability insurance.
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