Frequently asked questions
Understand everything before you book.
Monthly pricing, four visits, visit length, supplies, cleaner continuity and the client account are all explained here.
Does Propre Immeuble offer one-time cleaning?
Our main offer is a monthly plan for regular residential cleaning. Four visits are distributed through the month to maintain the home instead of restarting with a large clean each time.
How many visits are included each month?
The monthly price covers exactly four visits. A fifth visit is not included and does not become a credit.
How does billing work?
Monthly pricing is $149.99 for Condo, $199.99 for Essential, $214.99 for Standard or $259.99 for Premium Duo. Applicable taxes are added at activation. There is no activation fee.
How long is a visit?
Condo includes 1 hour, Essential 1 hour 30 minutes, Standard 1 hour 30 minutes and Premium Duo 1 hour on site with two professionals, or 2 combined labour hours per visit. Every plan includes four visits per month.
Which complementary services are included?
Complementary 5-to-10-minute services may be added within scheduled time, such as the microwave interior, one baseboard area, one accessible interior window, making a bed or folding clean, dry clothing. They are distributed by plan and priority and are not all guaranteed at every visit.
Are cleaning supplies included?
Yes. Standard products and basic equipment are included. Tell us about allergies, sensitivities or preferences during initial planning.
Do I need to be home during the service?
Not necessarily. Access arrangements and instructions are confirmed securely before the visit. Never send a permanent access code through a public form.
Can I have the same cleaner?
Yes. Assigned staff follow your routine and learn your priorities; Premium Duo includes two professionals. An exceptional replacement may still be required because of an absence, leave or operational constraint.
Can I request a different cleaner?
Yes. Open your secure account, view the assigned cleaner, then select “Request a change.” The team will confirm follow-up in the same account.
What will I be able to do in my client account?
You can sign in securely to view your request, visits, assigned cleaner and invoices. The account also lets you manage contact details, your payment method, and pause, cancellation, reactivation or change requests.
How do I change or pause a visit?
Open your client account and select “Change a visit” or “Pause.” The request and its status remain visible until the team confirms it.
Which services are priced separately?
Services generally requiring more than 10 minutes, such as multiple windows, deep oven or refrigerator cleaning, deep cleaning, move-in/out or post-renovation work, are assessed separately. No add-on is charged without your approval.
What happens on a statutory holiday?
The team proposes keeping or rescheduling the visit based on the route. A rescheduled visit does not automatically create a second bonus visit, and any consequence is confirmed before the change.
How do I report damage or dissatisfaction?
Contact us promptly with the case number, visit date and observed facts. The request is documented, assessed and handled under the service terms and applicable coverage.
What if I have a pet?
Tell us during booking. We will confirm the instructions needed to protect the pet, client and team.
Where is the service available?
We serve targeted areas of Montreal, Laval, Longueuil, Brossard, Boucherville and Saint-Hubert. Your postal code confirms whether the address is on an active route.
Is the service insured?
Yes. Propre Immeuble carries up to $5 million in commercial liability insurance.
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