Last updated: September 4, 2026
1. Company and scope
The site is operated by Propre Immeuble Inc., a Quebec residential cleaning company. You can reach the company at 514-447-5435 or contact@propreimmeuble.ca. These terms apply to use of the website, activation requests and, once accepted in a durable confirmation, the recurring service.
2. Request, validation and activation
The website first saves the request and automatically checks the postal code. For an eligible area, the client chooses a start date and time window, then completes payment in the embedded secure form. Successful payment automatically activates the subscription and creates the first visit. An out-of-area address, declined payment or inconsistency creates an internal follow-up instead of automatic activation.
3. Plans, prices and taxes
Monthly prices are $149.99 for Condo, $199.99 for Essential, $214.99 for Standard and $259.99 for Premium Duo, in Canadian dollars, plus tax. Home information is used to confirm eligibility for the selected plan. Any option or work outside the inclusions is assessed separately before it is performed. No activation fee is charged.
Requests received from August 30 through September 5, 2026 keep the rate displayed at the time of the request after service-area validation. Premium Duo pricing applies to new requests from September 11, 2026. Existing Premium subscriptions retain their agreed price.
4. Frequency and visit length
Every plan includes exactly four visits per month, distributed as evenly as possible across the month. Visit length is 1 hour for Condo, 1 hour 30 minutes for Essential, 1 hour 30 minutes for Standard and 1 hour on site with two professionals for Premium Duo, totaling 2 combined labour hours per visit and 8 per month. A fifth visit is not included. Statutory-holiday and rescheduling arrangements are confirmed based on the route.
Advertised complementary services are completed within the scheduled visit time, based on the selected plan and agreed priorities. Longer work is assessed separately and charged only after client approval.
5. Previous DECOUVERTE2 and PREMIUM2 promotions
For an eligible request recorded before the new pricing grid, DECOUVERTE2 applies only to the Standard plan and sets the first two visits to $0. PREMIUM2 applies only to the Premium Duo plan and sets the first four visits, or one month of service, to $0. Only one offer is allowed per new client and address. These codes are no longer advertised as current offers. Offers have no cash value and cannot be transferred or combined. Terms accepted by an activated client remain those in their confirmation.
6. Coloc Campus and referral program
Coloc Campus is a pilot offer for eligible student homes in the advertised Montreal and Longueuil areas. The account holder must be a student at activation; a school email or valid proof of enrolment may be requested. Coloc Campus is $162.99 per month plus tax and includes four 1-hour visits. Any per-roommate amount is an illustrative division of the total price: Propre Immeuble bills one account holder and does not manage reimbursements between occupants. No activation fee is charged.
Under Roommate Relay, the account holder may request an occupant replacement. The new occupant confirms eligibility and accepts the applicable rules; no personal or payment information from the former occupant is transferred. The apartment plan price does not automatically decrease when the number of occupants changes.
The Student Offers and Worker Offers programs allow an eligible client to request a benefit after referring one or more people who become active clients. A referral counts only after activation and the referred client’s first payment. The referrer selects one benefit per request from the ten options then available. Referral count, eligibility, value and availability are verified before confirmation. An online request does not automatically grant a benefit, and no cash equivalent is paid. Referred clients provide their own information and use the applicable code; the referrer must not enter their personal information in the benefit form.
6.1. Seniors 60+
Seniors 60+ is a domestic housekeeping offer for people age 60 or older. It costs $329.99 per month before tax and includes four 2-hour visits, standard products and equipment, and one primary assigned cleaner. If she is absent, a vetted replacement may be offered or the visit may be moved, subject to availability. No activation fee is charged.
This is not a medical, personal-care or transportation service. It excludes medication, bathing or dressing help, transfers and lifting. Deep cleaning and work beyond the scheduled duration are assessed separately. A Quebec resident age 70 or older may qualify for the home-support tax credit depending on their situation; Propre Immeuble does not guarantee eligibility or the amount, and supplies are not part of the eligible service portion.
7. Payment, renewal and documents
After the request is saved, the client enters either card details or banking details in the secure form displayed on the website and, for a bank account, approves the pre-authorized debit agreement. Propre Immeuble does not retain the complete card or bank-account number. When the payment method is confirmed, the subscription is created automatically without an activation fee. For an eligible promotion, monthly billing begins after the two $0 visits from DECOUVERTE2 or the four $0 visits from PREMIUM2; otherwise, it begins on the selected service start date. Amounts, taxes, frequency and dates are provided in a durable confirmation.
8. Access, preparation and safety
You are responsible for accurate information about the home, access, pets, known risks and needs that may affect the service. No permanent access code should be sent through a public form. Secure access is arranged after validation. The team may reschedule work when undisclosed conditions create a risk or reasonably prevent the service.
9. Rescheduling, pause and cancellation
A rescheduling, pause or cancellation request takes effect only after its date and consequences are confirmed. Applicable rules are shown before final confirmation of the action. The secure account currently provides access to the saved booking request. Until the corresponding service actions are activated, these requests must be submitted with the case number through the Contact form.
10. Quality, damage and claims
Dissatisfaction, an incident or suspected damage must be reported promptly with the case number, visit date and observed facts. Propre Immeuble documents the situation, communicates next steps and applies the relevant terms and coverage. The company carries up to $5 million in commercial liability insurance.
11. Secure client account
Passwordless authentication, access to the latest booking request and embedded bank authorization are active when the payment service is available. Management functions that are not yet connected are identified as unavailable rather than simulated.
12. Intellectual property
Website text, visual elements, photographs, trademarks and layouts belong to Propre Immeuble Inc. or are used with permission. Commercial reproduction is not permitted without written authorization.
13. Communications and personal information
Communications necessary for a request or plan are transactional. Promotional communications require separate consent and can be refused or withdrawn. Personal-information processing is explained in the privacy policy.
14. Questions and complaints
For questions, disputes or complaints, use the Contact form or email contact@propreimmeuble.ca. This text should be read with the contractual confirmation provided to the client. It will undergo legal review before the first real payment.