Last updated: July 28, 2026
1. Company and scope
The site is operated by Propre Immeuble Inc., a Quebec residential cleaning company. You can reach the company at 514-447-5435 or contact@propreimmeuble.ca. These terms apply to use of the website, activation requests and, once accepted in a durable confirmation, the recurring service.
2. Request, validation and activation
Submitting the form creates a request, not a paid plan. Propre Immeuble first validates the postal code, route capacity, home, plan and proposed time windows. The client then receives the items to confirm and, once the route is accepted, a secure way to activate and pay for the plan. No time window is final before this confirmation.
3. Plans, prices and taxes
Monthly prices are $149.99 for Essential, $162.99 for Standard and $199.99 for Premium, in Canadian dollars, plus tax. Home information is used for planning and does not change these three prices during this phase. Any option or work outside the inclusions is assessed separately before it is performed.
4. Frequency and fifth occurrence
The plan includes one scheduled visit every week. The monthly price covers the first four occurrences of the assigned weekly day in the same calendar month. If that day occurs five times, a bonus visit is created at $0. It has no cash value, is not transferable and does not become a credit if declined. Statutory-holiday and rescheduling arrangements are confirmed based on the route.
5. DECOUVERTE2 promotion
DECOUVERTE2 is intended for one eligible new client and new address. One use is permitted per client and address. The first two visits in the active routine are shown at $0. The offer cannot be exchanged for cash, transferred or combined. It may end or change before a new activation; terms accepted by an already activated client remain those in the confirmation. The regular billing start date is shown before activation.
6. Payment, renewal and documents
Recurring payment begins only after the route has been validated and the client has consented. The amount, taxes, billing date and applicable promotion are summarized in the contractual confirmation. A durable confirmation and applicable invoices are provided to the client. The public website does not collect card numbers in the request form.
7. Access, preparation and safety
You are responsible for accurate information about the home, access, pets, known risks and needs that may affect the service. No permanent access code should be sent through a public form. Secure access is arranged after validation. The team may reschedule work when undisclosed conditions create a risk or reasonably prevent the service.
8. Rescheduling, pause and cancellation
A rescheduling, pause or cancellation request takes effect only after its date and consequences are confirmed. Applicable rules are shown before final confirmation of the action. The secure account currently provides access to the saved booking request. Until the corresponding service actions are activated, these requests must be submitted with the case number through the Contact form.
9. Quality, damage and claims
Dissatisfaction, an incident or suspected damage must be reported promptly with the case number, visit date and observed facts. Propre Immeuble documents the situation, communicates next steps and applies the relevant terms and coverage. The company carries up to $5 million in commercial liability insurance.
10. Secure client account
Passwordless authentication and access to the latest booking request are active. Visits, invoices, payments and service-management actions remain unavailable until their operational connections are completed. The account identifies inactive functions rather than simulating them.
11. Intellectual property
Website text, visual elements, photographs, trademarks and layouts belong to Propre Immeuble Inc. or are used with permission. Commercial reproduction is not permitted without written authorization.
12. Communications and personal information
Communications necessary for a request or plan are transactional. Promotional communications require separate consent and can be refused or withdrawn. Personal-information processing is explained in the privacy policy.
13. Questions and complaints
For questions, disputes or complaints, use the Contact form or email contact@propreimmeuble.ca. This text should be read with the contractual confirmation provided to the client. It will undergo legal review before the first real payment.